Product Trial Program:
Customers can register to receive trial products within a specified period (usually 30 days).

 

During the trial, customers need to follow the product usage instructions and retain the packaging and purchase receipt.

 

Refund Conditions:
If after the trial period, the customer finds the product ineffective, they can request a refund.

 

To be eligible for a refund, customers need to provide test documents from a reputable medical facility, proving that the product did not deliver the stated benefits.

 

Refund Process:
Customers send a refund request along with the test documents and purchase receipt to Duoc Viet Y's Customer Care department.

 

We will review the request within 2 working days and respond to the customer.

 

If the request is approved, the refund will be processed within 7 working days from the date of approval.

 

Policy Limitations:
Each customer is entitled to use the refund policy only once for each type of product.

 

This policy does not apply to products that have been used more than 30% or have expired.

 

Duoc Viet Y's Commitment:
We are committed to handling all refund requests fairly and transparently.

 

If the customer is not satisfied with the decision, they can request a review or contact our complaint resolution department.